Thank you for purchasing a RASHA® product from an authorized RASHA® dealer. We take great pride in the quality, value, and performance of our products. Please follow the proper operation and maintenance procedures outlined in the accompanying technical documentation. If you need additional technical assistance, email us at the address below.

Covered Region (United States)

Email: Info@RashaProfessional.com
Phone: +1 (951) 654-3585
Address: 1800 Rustin Ave., Riverside, CA 92507

To Ensure the Best Service, Please Follow These Steps

• Request a Return Authorization Number (RA#).
  For customers outside a RASHA® covered region, contact your local distributor. Do not send any product without obtaining an RA#. Do not write the RA# directly on the box—place it on a removable label (e.g., shipping label).
  Note: RA# is valid for 5 business days only.

• Properly pack and insure all returned products.
  Damage during return shipment—including from inadequate packing or carrier mishandling—is the customer’s responsibility. Double-box all returns or use the original packaging with protective materials such as foam or peanuts. RASHA® recommends removing accessories such as brackets or handles to avoid damage during shipping.

• Return shipping must be prepaid and insured using a trackable service (UPS or FedEx).
  If the product is within warranty and shipped from within the 48 contiguous United States, RASHA® will cover the cost of return shipping back to you. RASHA® will choose the shipping method.
  Return shipments outside the 48 contiguous United States are the customer’s responsibility.

Products Not Under Warranty

Notify your RASHA® service advisor that your product is out of warranty when requesting an RA#. Once the unit is received, you will be informed of the repair cost unless the total is under $35.00 USD, in which case the repair will proceed without prior approval.

Repaired units will be returned once payment for repair and shipping is received. All repairs include a 90-day limited warranty (from the date the repaired unit is handed to the shipping carrier), covering replaced parts and repair labor for defects in material or workmanship. All exclusions and limitations of the original limited warranty also apply to repair warranties.

RASHA® is not responsible for loss or damage to accessories or additional items returned with the product. RASHA® is not responsible for repair or shipping delays.

Important: Defective products must arrive at RASHA® no later than the last day of the applicable warranty period. Products received after the warranty period expires will not be eligible for warranty service.

RASHA® Limited Warranty – United States

A. Warranty Duration

Rasha Professional A/S, doing business as RASHA Professional (“RASHA”), warrants this product—starting from the date of purchase or date of manufacture*—to be free from defects in material and workmanship for the following periods:

• 24 months – DMX-controllable lighting fixtures and DMX-512 controllers

• 24 months – Non-DMX lighting fixtures, fog/haze machines, and non-programmable controllers

• 6 months – Laser diodes and batteries

• No warranty – Bulbs

This warranty is valid only for the original purchaser, is non-transferable, and applies only to products sold within the United States. For products purchased outside covered regions, consult your local RASHA distributor (warranty policies vary by country).

This warranty applies only within the specified period and only if RASHA receives the defective product before the warranty expiration date, along with a defect description and the date it was discovered.
A dated proof of purchase is required. Claims without proof of purchase will not be accepted.

No RASHA® agent, employee, or representative may modify or extend this warranty. Any conflicting terms presented in purchase orders or other buyer documents are void.

B. Exclusions – This Warranty Does Not Cover:

• Normal wear-and-tear parts: lamps, fuses, brushes, contact rings, zippers, lamp sockets, belts

• Misuse, abuse, improper handling, tampering, or unauthorized repairs

• Damage from acts of God or environmental exposure, including extreme temperatures, humidity, salinity, pressure, UV/IR radiation, shock, or conditions beyond the device’s IP rating

• Use beyond product specifications, including improper voltage

• Installation or use inconsistent with technical documentation, RASHA® guidelines, or local codes

• Normal LED color shift or light degradation over time

• Minor deviations in color or intensity that do not affect functionality

• Use of the product for unintended purposes

The warranty is void if the product’s identification labels are missing or altered.

RASHA® provides no warranty for third-party accessories or products not branded RASHA®. Claims for such items must be handled directly with their manufacturers.

C. Warranty Remedy

If a product fails during the warranty period and RASHA® confirms it failed due to a covered cause, RASHA® may, at its sole discretion:

• Repair the defective product or part

• Replace the defective product or part

• Reimburse a prorated portion of the purchase price based on remaining warranty time

If a product or part is discontinued, RASHA® may substitute a comparable replacement.

RASHA® is responsible only for repairing, replacing, or reimbursing the defective component covered under warranty—not entire systems or unaffected components.

D. Shipping Costs

• The purchaser is responsible for shipping the product to RASHA® (or an authorized representative) and for all removal/reinstallation costs.

• If the product is covered under warranty, RASHA® will pay return shipping to locations within the 48 contiguous United States.

• Return shipping outside these regions is the purchaser’s responsibility.

• If the product is not covered under warranty, the purchaser must pay repair and return shipping costs.

RASHA® reserves the right to refuse repairs at its discretion.

E. Limitation of Liability

RASHA® is not liable for any incidental, consequential, indirect, special, or punitive damages, including but not limited to:

• Loss of profits or revenue

• Loss of use of the product

• Damage to associated equipment

• Cost of replacement equipment or services

• Downtime

• Labor or installation costs

• Claims by the purchaser’s customers

RASHA’s maximum liability shall never exceed the purchase price of the product.